LEGAL NOTICE

Distributor
VITAL
representative
Oba Ichiryu
location
Address: 5-18-8 Shirokanedai, Minato-ku, Tokyo 108-0071
Phone number: 080-1946-2765
Sales price
Listed on each product detail page
Any other fees required other than the product price
10% consumption tax (incl. tax)

Fees may apply depending on the payment method.
Payment Method
  • Credit card
    VISA/Master/American Express/JCB
  • Shop Pay
  • Google Pay
  • Apple Pay
  • PayPal
About Shipping

Delivery company: Yamato Transport
We usually ship within 3 business days.
This may vary depending on stock availability.
If the item is out of stock, we will contact you via your registered email address.
Cancellations, returns and exchanges
We cannot accept cancellations or withdrawals of orders after they have been completed.
When ordering, please check the product details carefully.
If there is an initial defect upon arrival, please contact us and we will check the condition of the product and decide whether to exchange or refund it.
Please note that the item must be unused and you must contact us within 7 days of receiving it. We will cover the shipping costs.
We cannot accept returns or exchanges after 7 days from the date of delivery, so please check the condition of the product immediately after it arrives.
About made-to-order products
For made-to-order products, the shipping time will be stated in the product description.
If the shipping date changes, we will contact you via your registered email address.
If the product receiving period has passed
If you are not at home when the product is delivered, the delivery company will notify you by sending a notification of absence. Please collect the product within the available delivery period.
Your item will be automatically returned to us in the following cases:
  • If you do not receive it within the storage period
  • If your address is unknown
Please note that returned items will be handled at our discretion.
Even if you have already paid for the item, if you do not receive it, it will be returned to us.
If you are unable to receive the product due to unavoidable circumstances such as an unknown address, your order will be cancelled. We cannot resend the product after the cancellation process.
If you are absent for a long period of time, if you are unable to receive your product, or if we continue to require re-shipments, we may restrict your use of our service or refuse to do business with you.
inquiry
As a general rule, we cannot respond to inquiries over the phone.
Please contact us using the form below on the contact page .